Good communication includes 3 elements, according to Dr. David Burns: empathy (good listening), assertiveness (good speaking), and respect (E.A.R.). Applying all 3 elements can improve the effectiveness of our conversations.
Empathy is the ability to understand and share the feelings of another person. Empathy helps us build relationships by increasing our understanding of others and their circumstances while also allowing us to connect to feelings or emotions others may be having.
Seeking to understand those around us includes respecting our differences. We have each been raised in a culture that is different from others around the world. Just as we each want to be respected for our beliefs, values, opinions, and culture, so do those around us.
Collaboration is the action of working with someone to produce or create something. Effective collaboration allows us to better participate in our global society.